At the centre of care
Diana Ip's journey from fertility struggles to breast cancer diagnosis underscores the importance of patient-centred care.
I do consider Dr. Pallister to be like our angel. If she hadn’t operated, I don’t know if we would have gotten pregnant.
Diana Ip
A patient-centred approach to care
The newly relocated Breast Health Centre opened its doors in May 2022 and is a welcoming space meant to help patients remain comfortable and calm during challenging times, and to further support the care model Dr. Pallister created. Its construction was made possible by the generosity of MSH’s donors, especially the Wright family, and the important work of the MSH Foundation.
“Patients are referred by their doctor for whatever breast-related concern they have,” Dr. Pallister explains. “Let’s say they find a lump, or something shows up on a preliminary X-ray. They can come in and see the surgeon and the nurse practitioner and get all the necessary X-rays and a biopsy that same day, and then be seen within a week for results and a surgical plan if necessary.”
The short turnaround time between appointments is in stark contrast to the more common experience of waiting for weeks between the initial diagnosis and seeing a surgeon, she adds.
Gale and Graham Wright Breast Health Centre
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